Cancellation Policy

Cancellation Policy

At Klamotten, we understand that circumstances may change, and we strive to accommodate your needs to the best of our ability. Our cancellation policy ensures a hassle-free process for cancelling your order before it's shipped. Please take a moment to review the following guidelines:

1. Cancellation Window: You can request a cancellation for your order at any time before it's shipped from our facilities. Once the product is shipped, the cancellation request won't be accepted.

2. How to Request Cancellation: To cancel your order, please contact our customer support team at Whatsapp. Provide your order details, including the order number, and specify your cancellation request.

3. Refund Process: Upon successful cancellation of your order, your payment will be refunded within 4-5 business days. The refund will be issued to the original payment method used during the purchase.

4. Communication: We will communicate with you promptly regarding the status of your cancellation request. You will receive a confirmation email once your cancellation is processed, and the refund is initiated.

5. Customization Orders: For customized products, such as those with personalized labels or specific alterations, cancellations might be subject to additional considerations. Please reach out to our customer support team for more information.

At Klamotten, your satisfaction is our priority. If you have any questions or concerns about our cancellation policy, feel free to contact us. We're here to assist you every step of the way.

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